Dispatcher

Gilbert’s Police Communications Dispatchers are cross-trained as call takers and radio dispatchers. As call takers, you process both emergency and non-emergency calls for service. You are often the public’s first point of contact for the police department. All calls, whether emergency or not, will be handled in accordance with our department’s customer service standards.

Radio dispatchers typically assign calls to officers, monitor officer status and enter inquiries into various databases.  You are the lifeline to officers in the field.  Whether officers are dispatched to a potentially dangerous call or to something as simple as a dog barking, the officers rely on the dispatcher to supply them with quick and accurate information and to facilitate their safety.

Gilbert Police Department currently has 561 employees with 373 being full time sworn positions.  Working with Gilbert PD, you will have the opportunity to have the following:

Minimum Qualifications

• High school diploma or GED
• 1 year of experience in a customer service environment
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
• Requires ability to accurately type 54 keystrokes per minute (KPM)
• Possess and maintain a Level A Terminal Operator’s Certification (TOC) within 6 months of hire date
• Dispatcher II positions work rotating shifts that include nights, weekends, holidays and overtime, as needed

Disqualifiers

• Felony conviction (or out-of-state conviction that would be a felony in Arizona)
• Previous revocation/denial of AZ POST certified status, or suspension of current AZ POST certified status
• Currently under investigation for violations of internal policy, procedure, or other administrative guidelines
• Dishonorable discharge from the United States Military
• Conviction for domestic violence incident involving the use of force, attempted use of force, or the threatened use of a deadly weapon